Shipping policy

SHIPPING POLICY

Last Updated: August 1, 2026

Thank you for shopping with EverGlimp. This Shipping Policy explains our order processing, delivery estimates, tracking, customs charges, and procedures for delayed, returned, or missing packages.

SHIPPING DESTINATIONS

EverGlimp ships to customers in many countries and regions worldwide.

Shipping availability, delivery methods, and shipping charges are calculated based on the destination and will be displayed at checkout.

Some products or destinations may be unavailable because of carrier restrictions, customs regulations, local laws, remote-area limitations, or other logistical conditions.

ORDER MODIFICATION PERIOD

After placing an order, customers generally have up to 24 hours to contact us to request:

An address correction
A recipient information change
A product or variant change
An order cancellation
Other reasonable order adjustments

We will make reasonable efforts to accommodate your request. However, changes and cancellations cannot be guaranteed if the order has already entered production, processing, packing, or shipment.

Once an order has shipped, we cannot change or redirect it.

ORDER PROCESSING TIME

Orders generally begin processing after the 24-hour modification period.

Most in-stock orders are processed within approximately 1–3 business days after this period.

Processing time does not include weekends, public holidays, or shipping transit time.

During new product launches, promotional events, holidays, or periods of unusually high order volume, processing may take longer.

If an item is temporarily unavailable or an order requires additional verification, we will contact you using the email address provided at checkout.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Custom-made, personalized, altered-size, or made-to-order products require additional production time.

The estimated production time will depend on the design, quantity, materials, measurements, and customization requirements. We will provide or confirm an estimated production period before or after the custom order is placed.

Shipping transit time begins only after production is completed.

If an order contains both in-stock and custom-made products, the items may be shipped together after the custom product is completed or divided into separate shipments.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin after an order has been processed and shipped.

Typical delivery estimates are:

Destination	Estimated Transit Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
European countries	7–18 business days
Australia and New Zealand	8–18 business days
Other international destinations	10–25 business days

These are estimates rather than guaranteed delivery dates.

Actual delivery time may vary depending on:

Destination country or region
Customs inspections
Local carrier processing
Remote-area delivery
Public holidays
Weather conditions
Transportation interruptions
Incorrect or incomplete addresses
Recipient availability
Events outside our reasonable control

Business days normally exclude weekends and public holidays.

SHIPPING COSTS

Available shipping methods and charges are displayed at checkout before payment.

Shipping costs may depend on:

Destination
Package weight and dimensions
Product type
Selected shipping method
Order value
Available promotions

Promotional or free shipping offers apply only when the stated conditions are met.

If an order is returned because of an incorrect address, refusal, unpaid customs charges, or failure to collect the package, additional shipping costs may apply.

TRACKING INFORMATION

When your order ships, we will normally send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take approximately 2–5 business days to appear or update after the shipping confirmation is sent.

International orders may be handled by more than one logistics provider. The tracking number may begin showing updates from a local delivery partner after the package enters the destination country.

A temporary pause in tracking updates does not necessarily mean that the package is lost. Packages may remain in transit between logistics facilities or undergo customs processing without receiving a new scan.

MULTIPLE PACKAGES

Items from the same order may be shipped separately because of:

Product availability
Package weight or size
Custom production requirements
Different fulfillment facilities
Carrier restrictions

If your order is divided into multiple packages, you may receive more than one tracking number. Separate packages may arrive on different dates.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate delivery information, including:

Recipient’s full name
Street address
House or building number
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Telephone number
Email address

Please review this information carefully before completing checkout.

EverGlimp is not responsible for delivery delays or failed delivery caused by incomplete, inaccurate, or outdated information supplied by the customer.

If you discover an address error, contact us at service@everglimp.com as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has started.

CUSTOMS, DUTIES AND IMPORT TAXES

International shipments may be subject to:

Import duties
Customs charges
Value-added tax
Sales tax
Brokerage fees
Carrier handling fees
Other charges imposed by the destination country

Unless these charges are expressly collected at checkout, they are the responsibility of the recipient.

EverGlimp does not control these charges and cannot guarantee their amount. We recommend checking with your local customs authority before ordering.

Customs processing may cause delays that are outside our control.

Customers are responsible for providing any information required by local customs or delivery authorities, such as identification numbers, tax numbers, import information, or delivery verification.

CUSTOMS AND DELIVERY COMMUNICATIONS

A carrier, postal service, customs authority, or logistics provider may contact you by email, telephone, or text message regarding:

Customs clearance
Import taxes
Address verification
Delivery scheduling
Identification requirements
Collection from a pickup location

Customers are responsible for responding promptly to legitimate delivery or customs requests.

Failure to provide required information or pay applicable charges may result in delay, return, abandonment, or disposal of the package.

DELIVERY ATTEMPTS AND PACKAGE COLLECTION

Depending on the destination and carrier, delivery may require:

A signature
Recipient identification
Collection from a post office or pickup point
A response to a carrier notification
Payment of import charges

Customers are responsible for monitoring tracking information and arranging timely receipt or collection.

If a package is not collected within the carrier’s holding period, it may be returned to the sender.

DELAYED PACKAGES

If your tracking information has not updated for several days, the package may still be moving between logistics facilities or undergoing customs processing.

Please allow additional time during holidays, severe weather, customs inspections, or periods of high shipping volume.

If the package has exceeded the estimated delivery period, contact us at service@everglimp.com with your order number. We will review the tracking information and, where appropriate, contact the logistics provider.

Carrier investigations may require additional time. We may need to wait for the carrier’s investigation before providing a replacement or refund.

TRACKING SHOWS DELIVERED BUT PACKAGE IS MISSING

If tracking shows that your package was delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check your mailbox, entrance, porch, garage, reception desk, mailroom, or other safe delivery locations.
Ask household members, neighbors, building management, or reception staff.
Check for a delivery notice from the carrier.
Contact the local delivery carrier using the tracking number.
Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.

If the package remains missing, contact us at service@everglimp.com with your order number and tracking information.

We will assist with reviewing the shipment and submitting a carrier inquiry where appropriate. A replacement or refund will depend on the investigation, available evidence, carrier determination, and applicable consumer law.

LOST OR DAMAGED IN TRANSIT

If a package is confirmed lost in transit, we will review the circumstances and offer an appropriate replacement, refund, or other resolution.

If your package arrives visibly damaged:

Keep all products and packaging.
Photograph the external package.
Photograph the shipping label.
Photograph the internal packaging and damaged product.
Contact us as soon as possible.

Do not discard the packaging until the claim has been reviewed, as the carrier may require it as evidence.

RETURNED PACKAGES

A shipment may be returned because of:

An incomplete or incorrect address
Missing apartment or unit information
Recipient refusal
Failed delivery attempts
Failure to collect the package
Unpaid customs duties or import charges
Failure to provide customs or identification information
Carrier or destination restrictions

If a package is returned, contact us to discuss reshipping or refund options.

For returns caused by customer-provided address errors, refusal, non-collection, or unpaid customs charges, actual return shipping, reshipping, customs, or handling costs may be deducted from a refund where permitted by law.

Original shipping charges may be non-refundable in these circumstances.

REFUSED SHIPMENTS

Refusing delivery does not automatically qualify an order for a full refund.

Refused packages may incur return shipping, customs, storage, disposal, or handling fees. These costs may be deducted from the refund where permitted by law.

If you no longer want an order, contact us before refusing delivery so we can advise you on the appropriate return procedure.

DELIVERY RESTRICTIONS

We may be unable to ship certain products to particular countries or regions because of:

Local import restrictions
Carrier limitations
Customs requirements
Product-specific regulations
Sanctions or trade restrictions
Remote delivery limitations
Safety or operational concerns

If we cannot ship your order, we will contact you and issue an appropriate refund for the affected items.

CONTACT US

For shipping questions, address corrections, delayed orders, or tracking assistance, contact:

EverGlimp Customer Support
Email: service@everglimp.com
Website: https://www.everglimp.com

Please include your order number when contacting us.

Customer service is available Monday through Sunday. We aim to respond within 24 hours.