About EverGlimp

What is EverGlimp?

EverGlimp® is a jewelry brand with a trademark registered in the United States. We specialize in gothic-inspired necklaces, stainless-steel chains, initial jewelry, fashion chokers, and distinctive accessories designed for personal expression.

Are EverGlimp chokers intended for pets or restraint use?

No. EverGlimp chokers and necklaces are fashion jewelry intended for personal wear only. They are not designed for pets, restraint, safety, load-bearing, or other functional purposes.

Orders and Payments

What payment methods do you accept?

Available payment methods are displayed securely at checkout. Payment options may vary depending on your country or region.

When will my order be processed?

To give customers time to review their purchase, we begin processing orders 24 hours after they are placed.

During this 24-hour review period, you may contact us to request an address correction, modify your order, or cancel it if you change your mind.

After the 24-hour review period, your order will enter processing and will generally be shipped within 1–3 business days. Processing time is separate from the estimated delivery time.

Can I change or cancel my order?

Yes. You may request an order change or cancellation within 24 hours after placing your order.

Please email service@everglimp.com as soon as possible and include:

• Your order number

• The email address used at checkout

• The change you would like to make

After the 24-hour review period, the order may have entered processing or fulfillment. We will do our best to assist, but changes or cancellations can no longer be guaranteed.

I entered the wrong shipping address. What should I do?

Please email service@everglimp.com within 24 hours of placing your order. Include your order number and the complete corrected shipping address.

If your order has not entered fulfillment or been shipped, we will update the address for you.

Once a package has been dispatched, address changes cannot be guaranteed. EverGlimp is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Will I receive an order confirmation?

Yes. An order confirmation email will be sent after your order has been placed successfully.

If you do not see the email, please check your spam or junk folder and confirm that the email address entered at checkout is correct.

Shipping and Tracking

Where do you ship?

We ship to the United States and many international destinations. Available destinations and shipping costs will be displayed at checkout.

If your country or region is not available at checkout, please contact us before placing your order.

How long does order processing take?

We provide a 24-hour review period after an order is placed. During this time, customers may request an address correction, order modification, or cancellation.

After this 24-hour period, orders generally require an additional 1–3 business days to be processed and shipped.

Processing times may be longer during holidays, promotional periods, or for customized products.

How long will delivery take?

Estimated delivery times vary depending on the destination, selected shipping service, customs clearance, and local carrier conditions.

The estimated delivery timeframe available for your destination will be displayed at checkout or included in your shipping confirmation.

International delivery dates are estimates and cannot be guaranteed. Processing time is not included in the estimated transit time.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 2–5 business days after dispatch for the carrier’s tracking information to update.

Why hasn’t my tracking information updated?

Tracking information may take several business days to update, especially while a package is moving between international logistics partners or undergoing customs processing.

Temporary gaps in tracking do not necessarily mean that the package has stopped moving.

If the tracking information has not updated for an extended period, please contact service@everglimp.com with your order number and tracking number. We will help investigate the shipment.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country or region.

When applicable, these charges are generally the customer’s responsibility and are not controlled by EverGlimp.

We recommend checking your local customs requirements before placing an international order.

What should I do if my package is marked as delivered but I cannot find it?

Please first check:

• Around your property or usual delivery location

• With household members or neighbors

• With your building reception or mailroom

• Directly with the local delivery carrier

Packages may occasionally be left in a safe location or scanned as delivered shortly before their actual arrival.

If you still cannot locate the package, please contact service@everglimp.com with your order number and tracking number.

Returns and Refunds

What is your return policy?

We accept returns of eligible, unused items in their original condition and packaging within 30 days of delivery.

To request a return, please contact service@everglimp.com before sending the item back. Unauthorized returns may not be accepted.

Customized, personalized, final-sale, or hygiene-sensitive items may not be eligible for return unless they arrive damaged, defective, or different from what was ordered.

Please review our Return & Refund Policy for the complete terms.

Do you offer free returns?

Unless an item arrives damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility.

Please do not return an item to the address shown on the original shipping package. Contact us first, and we will provide the correct return instructions and return address.

When will I receive my refund?

After the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 3–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery at service@everglimp.com and provide:

• Your order number

• A description of the problem

• Clear photographs of the item

• A photograph of the shipping package and label, if applicable

After reviewing the information, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, partial refund, or full refund.

Do you provide product support?

Yes. We provide 90-day product support from the date of delivery.

If you experience a product-related issue within 90 days, please contact service@everglimp.com with your order number, a description of the issue, and clear photographs.

Our customer service team will review the situation and provide an appropriate solution. This product support does not mean that all products can be returned for any reason after they have been worn or used.

Products and Care

What materials are used in EverGlimp jewelry?

Materials vary by product and may include stainless steel, plated stainless steel, zinc alloy, polyurethane leather, crystals, and decorative components.

Please review the individual product page for the exact materials, dimensions, finish, and care information before ordering.

How do I choose the correct size?

Product measurements are listed on each product page.

We recommend measuring your neck or comparing the listed dimensions with a necklace that already fits you comfortably. Please allow some extra room for comfortable wear.

If you are uncertain about sizing, contact us before placing your order.

How should I care for my jewelry?

To help preserve the appearance and finish of your jewelry:

• Avoid prolonged exposure to water, perfume, lotions, sweat, and household chemicals.

• Remove your jewelry before showering, swimming, sleeping, or exercising.

• Wipe the jewelry gently with a soft, dry cloth after wearing it.

• Store each item separately in a clean, dry place to reduce scratching and oxidation.

• Do not pull, stretch, or apply excessive force to decorative chains, rings, or clasps.

Natural wear and gradual changes to the finish may occur over time, depending on how the item is worn, cleaned, and stored.

Are product colors exactly the same as the photographs?

We make every effort to present product colors as accurately as possible.

However, slight differences may occur because of lighting, photography, manufacturing batches, and individual screen settings.

Do you offer customized products?

Selected products may offer letter, color, size, or design options. Available choices will be displayed on the relevant product page.

Customized or personalized products may not be eligible for return unless they arrive damaged, defective, or different from what was ordered.

Customer Support

How can I contact EverGlimp?

Email: service@everglimp.com

Customer Service Hours: Monday–Sunday
Response Time: Within 24 Hours

When contacting us about an order, please include your order number and the email address used at checkout.