Refund policy

RETURN & REFUND POLICY

Last Updated: August 1, 2026

We want you to feel confident shopping with EverGlimp. Please review the following policy before requesting a return, exchange, or refund.

30-DAY RETURN POLICY

You may request a return within 30 days after your order is delivered.

To be eligible for a return:

  • The item must be unworn and unused, except for reasonable inspection or fitting.

  • The item must be in its original condition.

  • All original packaging, tags, accessories, removable parts, and gifts must be included.

  • The item must not show signs of wear, damage, alteration, stains, odors, scratches, or improper use.

  • You must provide your order number or other valid proof of purchase.

Items returned without prior authorization may not be accepted.

To start a return, contact us at:

service@everglimp.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photographs or videos where relevant

If your return is approved, we will provide the appropriate return instructions and return address.

Do not return products to the address printed on the original shipping package, and do not send products back to the manufacturer. Returns sent without authorization or to an incorrect address may be refused or lost.

ORDER CANCELLATIONS AND CHANGES

Customers generally have up to 24 hours after placing an order to request a cancellation, address correction, product change, or variant change.

We will make reasonable efforts to accommodate requests received during this period. However, cancellations or changes cannot be guaranteed if the order has already entered production, processing, packing, or shipment.

Once an order has shipped, it can no longer be cancelled and must be handled according to this Return and Refund Policy.

NON-RETURNABLE ITEMS

The following items cannot normally be returned:

  • Gift cards

  • Custom-made products

  • Personalized products

  • Made-to-order products

  • Products manufactured or altered according to customer-provided measurements

  • Products that have been worn, used, altered, damaged, washed, or modified after delivery

  • Items missing original packaging, parts, tags, or accessories

  • Items marked “Final Sale” at the time of purchase, where permitted by law

  • Free promotional gifts, unless returned together with the qualifying order

Custom or personalized products may still qualify for a remedy if they arrive damaged, defective, incorrect, or materially different from the specifications confirmed with the customer.

These exclusions do not limit any mandatory consumer rights that apply in your country or region.

TEMPERATURE-RESPONSIVE AND COLOR-CHANGING PRODUCTS

Some EverGlimp products respond to temperature, warmth, or touch.

The shade, coverage, speed, and intensity of the color-changing effect may vary depending on:

  • Body temperature

  • Ambient temperature

  • Contact duration

  • Lighting conditions

  • Individual use

  • Different production batches

These natural variations are part of the product’s temperature-responsive design and are not automatically considered defects.

However, if your product does not function substantially as described, please contact us with photographs or a short video so we can review the issue.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if:

  • The item arrived damaged

  • The item is defective

  • You received the wrong product or variant

  • Parts or items are missing

  • The product is materially different from its description

For faster assistance, please provide:

  • Your order number

  • Clear photographs of the item

  • Photographs of the external and internal packaging

  • A photograph of the shipping label

  • A short video if the issue involves product functionality

If we confirm that an item is damaged, defective, or incorrect, we may offer an appropriate replacement, refund, repair, or other remedy according to the circumstances and applicable law.

Where the problem is our responsibility, we will cover reasonable return or replacement shipping costs as required.

Normal wear and tear, accidental damage, improper storage, misuse, unauthorized modification, or failure to follow care instructions is not considered a manufacturing defect.

EXCHANGES

For products that are not defective or incorrect, the fastest way to obtain a different item, color, or size is generally to return the eligible original item and place a new order.

If you received a defective, damaged, or incorrect item, contact us at service@everglimp.com before returning it. We will review the issue and provide the appropriate solution.

Replacement items are subject to availability.

RETURN SHIPPING

For returns made because of a change of mind, incorrect size selection, or customer ordering error, the customer is generally responsible for return shipping costs.

Original shipping charges are non-refundable unless:

  • The product was damaged, defective, or incorrect

  • We made an error with the order

  • Applicable law requires the shipping charge to be refunded

We recommend using a trackable shipping service and retaining your shipping receipt. EverGlimp is not responsible for returned packages that are lost before reaching the authorized return location.

If a prepaid return label is provided for a return that is not caused by our error, the cost of that label may be deducted from the refund where permitted by law.

RETURNED, REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of:

  • An incomplete or incorrect address

  • A missing apartment or unit number

  • Refusal to accept delivery

  • Failure to collect the package

  • Failure to pay applicable customs duties or import charges

we may deduct the actual return shipping, reshipping, customs, carrier, or handling costs from any refund, where permitted by law.

If you would like the package shipped again, additional shipping charges may apply.

INTERNATIONAL DUTIES AND TAXES

Import duties, customs charges, value-added tax, handling fees, and other local charges are generally non-refundable when collected by customs authorities, carriers, or other third parties.

If these charges were collected directly by EverGlimp at checkout and must legally be refunded, they will be handled according to applicable law.

REFUND INSPECTION AND APPROVAL

Once your return is received, we will inspect it and notify you whether the refund has been approved.

If additional information is needed, we may contact you using the email address associated with your order.

If approved, the refund will be issued to your original payment method. Refunds cannot normally be sent to a different card, account, or payment method.

We aim to process approved refunds within 5–10 business days after completing the return inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

PARTIAL REFUNDS

A partial refund may be issued where permitted by law if:

  • The product shows signs of use beyond reasonable inspection

  • The product is damaged for reasons not caused by EverGlimp

  • Original packaging, accessories, parts, tags, or promotional gifts are missing

  • The returned item has decreased in value because of unnecessary handling

  • Return shipping or other recoverable costs must be deducted

  • Only part of a multi-item order is returned

We will notify you before issuing a partial refund.

LATE OR MISSING REFUNDS

If you have received a refund confirmation but have not yet received the funds:

  1. Check the original payment account again.

  2. Contact your credit card company, PayPal, or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still cannot locate the refund, contact us at:

service@everglimp.com

SALE AND DISCOUNTED ITEMS

Sale, promotional, and discounted items are eligible for return under the same conditions as regularly priced items unless the product was clearly marked “Final Sale” before purchase.

Final Sale restrictions do not apply where a return, repair, replacement, or refund is required by applicable consumer protection law.

GIFTS

If an item was purchased as a gift, any approved refund will normally be issued to the original payment method used to place the order.

We may offer store credit in certain circumstances, but we cannot guarantee that a cash refund can be issued directly to the gift recipient.

EUROPEAN UNION AND OTHER MANDATORY WITHDRAWAL RIGHTS

If your order is delivered to a country or region that provides a mandatory right of withdrawal for online purchases, you retain those statutory rights.

For example, eligible consumers in the European Union generally have the right to notify the seller of withdrawal within 14 days after receiving the goods, without providing a reason. Certain exceptions may apply, including personalized or custom-made goods.

For a change-of-mind withdrawal, the customer may be responsible for direct return shipping costs where permitted by law. Products should only be handled as reasonably necessary to inspect their nature, characteristics, and function.

Nothing in this policy limits any non-waivable consumer rights, legal guarantees, or remedies available under applicable law.

CONTACT US

For return, exchange, or refund questions, contact:

EverGlimp Customer Support
Email: service@everglimp.com
Website: https://www.everglimp.com

Customer service is available Monday through Sunday. We aim to respond within 24 hours.