Order Processing

To give you time to review your purchase, we begin processing your order 24 hours after it is placed.

During this 24-hour review period, you may contact us to:

• Cancel your order
• Change your shipping address
• Modify your order

Please email service@everglimp.com as soon as possible and include your order number and requested change.

After the 24-hour review period, your order will enter processing and will generally be shipped within an additional 1–3 business days. Once processing or fulfillment has begun, changes and cancellations cannot be guaranteed.

Processing times may be longer during holidays, promotional periods, or for customized products.

Shipping Destinations

EverGlimp ships to the United States and many international destinations.

Available shipping destinations, delivery options, and applicable shipping charges will be displayed at checkout. If your country or region is unavailable at checkout, please contact us before placing your order.

Estimated Delivery Time

Estimated delivery times vary depending on:

• Destination country or region
• Selected shipping service
• Customs clearance
• Local carrier conditions
• Holidays and other unexpected delays

The estimated delivery timeframe for your destination will be displayed at checkout or provided in your shipping confirmation.

Please note that processing time is separate from shipping time. International delivery dates are estimates and cannot be guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 2–5 business days after dispatch for tracking information to update. Tracking updates may temporarily pause while a package is moving between international logistics partners or undergoing customs clearance.

If your tracking information has not updated for an extended period, please contact service@everglimp.com with your order number and tracking number.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before placing your order.

If you entered an incorrect or incomplete address, contact us within 24 hours of placing your order. We will update the address if the order has not entered fulfillment or been shipped.

Once a package has been dispatched, address changes cannot be guaranteed. EverGlimp is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect address, an undeliverable address, or the customer’s failure to collect it, additional shipping charges may apply if reshipment is requested.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country or region.

When applicable, these charges are the customer’s responsibility and are not controlled or collected by EverGlimp unless otherwise stated at checkout.

We recommend checking your local customs requirements before placing an international order.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot find it, please check:

• Around your property or usual delivery location
• With household members or neighbors
• With your building reception or mailroom
• Directly with the local delivery carrier

A package may occasionally be left in a safe location or scanned as delivered shortly before its actual arrival.

If you still cannot locate it, contact service@everglimp.com with your order number and tracking information. We will help you investigate the shipment.

Returns

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, the item must be:

• Unused and unworn
• In its original condition
• Returned with its original packaging and accessories
• Accompanied by proof of purchase

To request a return, email service@everglimp.com before sending the item back. Please include your order number and the reason for the return.

Returns sent without prior authorization may not be accepted. Do not return an item to the address printed on the original shipping package. We will provide the correct return address and instructions after approving your request.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Customized or personalized products
• Final-sale items
• Gift cards
• Items that have been worn, used, altered, or damaged after delivery
• Items returned without their original packaging or accessories

Please contact us if you are unsure whether your item is eligible for return.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, or no longer want it, return shipping costs are the customer’s responsibility.

If the item arrived damaged, defective, or different from what you ordered, please contact us before returning it. After reviewing the issue, we will provide an appropriate solution.

Original shipping charges are generally non-refundable unless the return results from our error.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• A photograph of the shipping package and label, if applicable

After reviewing the information, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 3–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Items returned in a worn, used, damaged, or incomplete condition may not qualify for a full refund.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, color, or size, please request a return for the eligible original item and place a new order.

If you received an incorrect or defective item, contact us before placing another order.

90-Day Product Support

EverGlimp provides 90-day product support beginning on the date of delivery.

If you experience a product-related issue within 90 days, email service@everglimp.com with your order number, a description of the issue, and clear photographs.

Our customer service team will review the situation and provide an appropriate solution. This support does not mean that worn or used products can be returned for any reason within 90 days. Normal wear, accidental damage, improper use, and damage caused by incorrect care may not be covered.

Contact Us

For questions about shipping, returns, or refunds, contact:

Email: service@everglimp.com
Customer Service Hours: Monday–Sunday
Response Time: Within 24 Hours